We offer a 2 YEAR FACTORY WARRANTY on every PUQpress. Here is how it works:
The active part of the product is the drive unit. It does all the heavy labour for you and can eventually wear out.
If it does, it is very easy to replace. To know if the drive unit is covered by our warranty it needs to have executed less than:
- 75.000 tamps for the mini
Mini is designed for small cafes or home baristas.
- 200.000 tamps for Q1, M1 & M4
Q1 is designed for profesional use.
- Unlimited tamps for Q2, M2, M3 & M5
And make an appointment to have your product
As long as the number of tamps your product performed didn’t cross the warranty number, your drive unit is covered.
All other parts are covered as well.
HOW TO CLAIM YOUR WARRANTY
- Contact your local dealer
The one where you purchased your product.
- Tell them the TAG number & problem
You find it at the bottom of your product.
- Happy Tamping!
And in case you need our assistance, please don’t hesitate to contact us directly by filling in this form. Please tell us where you are based and what your TAG number is.